I made an appointment with Steve to talk about my wife's private insurance and my Medicare. I am used to shopping around online, however lately all the private insurance options started looking more limited and expensive, and I was was wondering if I was missing something. I also had questions about my best Medicare options, in terms of access to doctors. Steve was very knowledgeable about all of this, and he was able to answer my questions in detail. I also discovered how important it is to talk to someone like Steve, because some of the answers to my questions were tied to specifics of my local area, which Steve knew very well.